Shipping Policy:

Orders will be processed within 24-48 hours of being placed, excluding weekends and holidays. Shipping rates will vary depending on the weight of the order and the destination. Rates will be calculated and displayed at checkout. We use UPS or USPS to ship orders, depending on the most efficient option based on the order and destination. Estimated delivery times are typically 1-4 business days, depending on the shipping destination.

Please note that delivery times are estimated and are not guaranteed. We are not responsible for any delays caused by the carrier, including but not limited to weather-related delays or shipping to incorrect addresses. We are not responsible for lost or stolen packages that are confirmed as delivered by the carrier.

If you require expedited shipping or have special shipping requirements, please contact us at [email protected] or call us at (954) 892-7746 before placing your order to discuss options.

We currently ship only to addresses within the United States. We do not ship to P.O. Boxes or APO/FPO addresses.

Returns Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the unused product within 30 days of delivery for a full refund (excluding shipping charges), subject to the following conditions:

• All returns must be authorized in advance by contacting us at [email protected] or call us at (954) 892-7746. Please provide your order number and the reason for the return.
• All returned products must be unused and in their original packaging. Used or opened products cannot be returned.
• The customer is responsible for the cost of return shipping.
• Refunds will be issued to the original form of payment, and may take up to 10 business days to process.

Please note that we are not responsible for any lost or damaged items during return shipping. We recommend that you use a trackable shipping method and insure the package for the full value of the product.

Cancellation Policy:

If you need to cancel your order, please contact us as soon as possible at [email protected] or call us at (954) 892-7746. We will make every effort to accommodate your request, but please note that orders cannot be cancelled once they have been processed and shipped.

If you have any questions or concerns about our shipping and returns policy, please contact us at [email protected] or call us at (954) 892-7746. Thank you for choosing Numinoussustainablesoap.com!